What should I do if no one met the tourists?

In order for your tourists to find a representative of the transport company, Intui has prepared instructions - it is included in the travel voucher. Find the voucher and follow the instructions step by step.
Instructions and meeting plan in the voucher.

Read the voucher, check:
Do tourists have a group shuttle transfer or a personal transfer by car with a driver?

If a group Shuttle transfer is ordered, then they need to go to the boarding point or check-in desk of the transport company and follow the instructions on the voucher.
2. Should they be greeted or should they come to the counter?
3. Which terminal did the tourists arrive at? Where should they be met?
Tourists must follow the meeting plan from the voucher instructions.
4. You also need to check: is the phone active and can receive calls? Perhaps they are trying to reach tourists by phone. The phone must be in call mode.
5. Check the phone number: is this the tourist number you indicated when booking?
6. Did the flight arrive on time? If the flight was delayed, did you or the tourist warn you or call the transport company?

Call the transport company.

The voucher also contains the contacts of the transport company: phone numbers, WhatsApp...

Provide your voucher number and traveler's last name and you will receive guidance on what to do next.

You have done everything according to the meeting instructions for boarding the car.

What to do if your call is not answered or tourists are not greeted, or there is no one at the registration desk.
Then you need:
1. Screenshot of calls to the transport company on your phone.

2. Photo of the arrivals board on which you can see the data with the flight specified in the order, for example like this:

3. Photo of the transport company’s reception desk (meeting point desk)
4. Tourists can use alternative transport. The main thing is to take a check or receipt.
5. Write to us and attach all the above files.

Any complaint must be sent to us at support@intui.travel within 20 days of return. We will not accept complaints after this period. Complaints will not be considered if they are related to the tourist or agent’s failure to comply with the Terms and Conditions.

In the unlikely event that you cannot find your driver or company representative, please call the numbers provided on your voucher. Failure to comply with this requirement may also be grounds for dismissal of the complaint.

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